Technology Project Manager

REGIONS BANK

Birmingham, AL

Led high-impact projects that drove the adoption of the latest technology across the company, delivering scalable and efficient solutions that positioned the business for growth and innovation.

• Spearheaded the implementation of a decision engine across multiple business lines, automating manual customer decision processes and enabling significant company growth.

• Streamlined data exchange between internal systems and external partners by leading the integration of a cutting-edge API management platform.

• Managed the successful onboarding of new tools and vendors, replacing obsolete processes with more efficient and cost-effective solutions.

• Led the migration of the company’s alarm monitoring system (covering robbery, fire, and medical alerts) to an external service provider, improving operational efficiency and response times.

• Consolidated multiple tools into a single collection system for agents, significantly enhancing process efficiency and enabling faster access to critical information.

• Introduced a new vendor for tax reporting, reducing company penalties through more accurate and efficient reporting systems.

• Coordinated large-scale projects involving multiple vendors, driving cross-functional collaboration to achieve unified business objectives.

• Improved customer qualification processes by implementing a solution to aggregate credit history and income verification, providing a more comprehensive customer profile.

• Led the development and deployment of an enterprise security tool that improved customer authentication by identifying device security risks.

• Directed a multi-year mortgage system migration to a new vendor application, overseeing custom development and ensuring zero impact on end-users.

• Identified and proposed new vendors, leading to cost savings by replacing outdated technologies and support contracts.

Technology Project Manager

JPMORGAN CHASE

Houston, TX

• Led the automation of storage provisioning using Agile methodology, standing up the bank’s internal cloud solution and enhancing infrastructure agility.

• Ensured the protection of employee data by implementing encryption protocols, safeguarding sensitive information from potential breaches.

• Managed high-visibility projects, including a multi-year Data Center Exit in New Jersey, which freed up office space and significantly reduced costs by migrating data centers to low-cost locations.

• Reduced the company’s expenses on space and power by purchasing new hardware to replace outdated equipment, optimizing operational efficiency.

• Directed a critical software upgrade rollout across 5,000 servers, eliminating the risk of costly server outages and ensuring business continuity.

• Organized and executed highly complex product launches, meeting critical deadlines and avoiding regulatory fines with a two-week global product rollout.

• Facilitated company-wide security training by bringing in vendors and experts from different countries, ensuring the security team adopted best practices.

• Led PMP certification training classes, guiding team members to enhance their project management skills and align with company objectives.

• Directed the bank’s High Availability and Disaster Recovery Program, ensuring readiness for any potential operational disruptions.

Software Developer

PROLOGIC CORPORATION

The Woodlands, TX

As a Software Developer, I drove the development of custom solutions for clients, ensuring their business needs were met through tailored software and improved technical operations.

• Collaborated with teams to develop custom inventory management software for external clients, using C# and SQL to deliver effective and reliable solutions.

• Coordinated a 24-hour development cycle by assigning tasks to remote software developers, ensuring timely project completion.

• Enhanced product quality by implementing patches based on customer feedback and reported bugs, improving user satisfaction.

• Safeguarded company assets by configuring network servers and training local administrators on security protocols, reducing the risk of data breaches.

• Provided technical support to staff, streamlining network access, printing, and software usage to boost overall productivity.